With the support of USAID’s SIFPO project, a review of PSI studies with providers was recently completed. This is the first review of its kind, which provides an opportunity for PSI to learn lessons from multiple studies at once. These lessons will allow PSI to improve upon programs that involve providers to ensure high-quality service delivery.
The main area of investigation was reproductive health and family planning (27 of 31 studies). PSI has implemented an array of qualitative, quantitative and mixed-methods studies to identify barriers to optimal provider performance, provider adherence to recognized standards, and levels of provider knowledge, quality of care and client satisfaction. As a private sector leader in low and middle income countries, PSI uses this information to identify the behavioral and contextual factors that influence provider performance and ability to deliver care according to PSI’s quality standards.
Recommendations for PSI’s future work with providers and franchises include expanding the geographic and health area scope of research, assessing correlation between provider behavior and interventions, and contributing to the peer reviewed literature on provider behavior and motivations with regard to high-quality provision of essential health services. A full list of recommendations begins on page 13.
Read the full paper here.
