By Chris Purdy, Head, Digital Health Solutions, PSI
Across PSI’s 40+ country network, PSI supports:
- Consumers to access care through their mobile phones – ensuring they’re always a click away from curated, high-quality health information and advanced self-care tools in digital channels, such as WhatsApp, Instagram, Facebook, SMS/USSD, web, and voice.
- Community health workers and providers to register and manage clients for health service delivery using digital tools and systems, including capabilities to enroll consumers to receive health reminders and notifications in various digital channels to encourage continuity of care.
But these solutions are only as good as the digital systems in place to ensure that they work together.
Since 2022, PSI has been scaling up the use of Open Health Information Mediator (OpenHIM) as the organization’s middleware solution to connect and engage with consumers across all these digital touchpoints as well as route and aggregate client information across data storage solutions. While many implementers of OpenHIM have primarily used the tool for health management information systems integration, PSI sees strong potential for the open-source global good as a foundational platform for omnichannel consumer digital health engagement.
Why is middleware critical for scaling consumer digital health interventions? How can it be effectively used by ministries of health and social businesses? Our latest technical brief dives in. Read it here.